A supportive, collaborative, and productive dental office begins with a well-executed training plan.
We will work together to have a team that strives for excellence in providing an exceptional patient experience within your practice.
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Dental Office Foundations
This six-day program is designed for people who either work in the dental profession or who are new to the profession and would like to establish a career as an Office Assistant/Floater or as a Jr office administrative assistant in the dental office. The overall objective of this course is to provide individuals with foundational skills, including a comprehensive clinical component as well as front desk administrative and patient care expertise.
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Personality Dimensions
Personality Dimensions® is the next step in the evolution of temperament and personality theory. Based on a foundation of solid research, it gives you a better understanding of yourself, your strengths, values, needs, and how you perceive the world. But it’s not just about ourselves, it is also about knowing how to appreciate and respect differences by recognizing the contributions and strengths everyone brings with them.
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Gender Diversity
About Linda
I started my dental career after graduating from the Southern Alberta Institute of Technology (SAIT) Dental Assisting program over 30 years ago. During the early years of my career, I was fortunate to work with dentists that valued comprehensive team training through programs that focused on the fundamental systems that created a positive and productive team environment. As a dental assistant, I learned firsthand how dental care changes people’s lives. I have cried tears alongside patients whose smiles have been transformed by their dental care and have helped ease patients’ anxiety through my unique sense of humour.
After 12 years of working as a CDA, I transitioned to dental administration. My keen interest in setting up systems and protocols to maintain the business side of the practice running smoothly and efficiently became a passion. From exceptional telephone skills, ideal day scheduling, heart-centred patient experiences, and elevating team communication, my enthusiasm for Dentistry has never wavered.
Although I am uncomfortable with the title of “Office Manger”, transitioning into a Leadership role has given me the opportunity to work with dental team as a whole in developing cooperative and supportive team cultures working towards being the best that they can be.
Custom-Fit Training Solutions
Drawing on my 20+ years of clinical and administrative dental experience, I can work with you to create custom-fit training solutions for your team focusing on topics such as:
Scheduling: take control of your schedule and create the “ideal day”, keep the hygiene schedule full and create appointment policies that work
New Patient Experience: the first phone call, preparing for the first appointment and creating a lasting impression
Check-In Process: how to make our patients’ day
Check-Out Process: claims, estimates, pre-authorizations, and ensuring all patients schedule their next appointment
Accounts Receivable: comprehensive tracking of outstanding insurance claims and patient balances
Re-care Program: evaluating hygiene hours appropriate for your practice, elevating language skills to provide care based on patients’ needs and not insurance coverage, tracking hygiene progress
Team Communication: the ideal patient handoff between team members, how office culture contributes to team morale and engagement
Contact Linda
I look forward to hearing about your practice! Use the contact form to the right, or email me directly.
Phone 403 836 7199
Email dentaltrainingbylinda@gmail.com